The service level agreement section on the NCC website provides the terms and conditions under which the platform will provide its services to visitors and other beneficiaries of the Kingdom and the responsibilities of both (Istitlaa) and its users. The SLA sets the framework aimed at providing high quality services, meeting the needs and expectations of the platform users.
The SLA provides for the terms and conditions under which the NCC website will provide its services to the visitors and other beneficiaries. The SLA sets the framework to provide high quality outcomes meeting the needs and expectations of the visitors. The SLA includes the following provisions:
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SLA is between the NCC Website and its visitors whether individuals (citizens and expatriates), business sector, or visitors of Kingdom of Saudi Arabia.
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NCC Website is committed to addressing problems related to registration or access to the Platform's sections and pages.
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NCC Website is committed to reviewing its content regularly and provide an updated content to its visitors in both Arabic and English if possible.
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NCC Website is committed to responding to the visitors' inquires and taking useful and feasible suggestions into account.
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NCC Website is keen on providing the latest information on its sections to the visitors and announcing on the updates according to its content plans.
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NCC Website is committed to providing the services above during holidays and maintenance periods.
Responsibilities of the Website users:
- Entry to the website represents a preliminary agreement with all terms and conditions of use.
- It is prohibited to enter NCC website to cause any damage to the Platform and its contents.
- The visitor of NCC website is encouraged to report any deficiency, error, problems facing him/her while using the Platform.
- The provisions of this SLA becomes effective once entering NCC website and throughout using it.